HOW TO SELL MORE GYM MEMBERSHIPS — 5 PROVEN TACTICS
7 min
Mar 11 2020
Artem L How to Sell More Gym Memberships — 5 Proven Tactics
Artem LBusiness analyst
Danil L How to Sell More Gym Memberships — 5 Proven Tactics
Danil LWeb Developer
You were expecting more memberships by the current date, but now you feel stuck? Selling gym memberships to new customers can be tricky. Our significant experience in gym management software development helped us to prepare 5 proven tips for selling gym memberships. From this article, you’ll learn how to sell gym memberships through all of your sales channels, both face-to-face and online. Of course, you’ve already sold quite a few memberships and know how to do things. Keep reading to find out how to make the most of it.
How to sell more gym memberships  5 proven tactics

1. GET TO KNOW YOUR PROSPECTS AS WELL AS YOU CAN

Ask more questions. Seriously. Nowadays, customers are more open to sharing not only email addresses and phone numbers but also links to social media profiles. This way, you can discover more about their interests and try social selling. Plus, don’t lose your chance to schedule push notifications with discounts for birthdays.
N.B. Include questions about their previous gym attendance experience. Knowing customers’ “likes’’ and “dislikes’’ will help you create a more individualized offer to cover their concerns.
1 get to know your prospects as well as you can

2. ANALYZE NEEDS AND ADJUST YOUR GYM PRESENTATION TO THEM

A general offer will not appeal to a specific customer no matter how good your services and facilities are. Customer Trust Trends Salesforce Research identified that 84% of interviewees say that to gain their loyalty, sales managers should treat them more like individuals rather than as another contact on the list.
Analyze their goals and motivation and adjust your offer to add more personal value.
And don’t be afraid of a direct question:
Store the answers — they will be helpful in the future. After you close the deal with a customer, keep updating their information, track their training progress, and check whether new goals are set. For those who rejected, you can form proper follow-ups that increase the possibility of turning “cold” prospects into your gym club members later.
2 analyze needs and adjust your gym presentation to them

3. WORK WITH GYM MEMBERSHIP SALES SCRIPT

When you know your customers well, it’s not hard to predict their questions and objections. If you have already sold a couple dozen or hundreds of memberships, you know what questions and objections are nearly always the same. Turn your experience into the optimized script.
Good scripts serve to direct a productive dialog. ‘’Listen more, speak less’’, — it’s a key principle. Carefully adjust your offers to customers’ needs, but don’t push them right away. Your dialog should flow like a well-composed melody:
Use scripts for all stages of conversation with a potential customer: from gym tour to cancellation policy explanation.
N.B. Two words to close a deal: personalized experience. Show your prospects that you really care by giving them offers that match their best interests.
3 work with gym membership sales script

4. LAUNCH A REFERRAL PROGRAM

A satisfied customer is your source of free well-performing advertisement. Referral Marketing generates 3–5x higher conversion rates than any other channel.
As Nielsen discovered, the likelihood of a person making a purchase is four times higher if a friend referred the product. A referral program is one of the most effective gym membership sales strategies.
Nielsen global trust in advertising and brand messages
Nielsen research shows what forms of advertising feel more trustworthy

How to organize a referral program?

How to ask customers for referrals?

Why would they want to give a referral?

First of all, they should be satisfied with your service. Encourage your current members with good rewards. Statistic shows that material incentives as discounts and free attendance period are the best motivation for referrals.
N.B. A set referral program is good, but not enough. To make the most of this channel, you should have a tool to scale this program. But more about that later.
Why would they want to give a referral

5. TAKE ALL SHOTS WITH SPECIALIZED CRM SOFTWARE FOR GYM

In previous paragraphs, you learned about effective ways to sell more gym memberships, now let’s talk about how to get maximum results from each of them.
Revising the best ways to sell gym memberships, you probably concluded that you have to process a lot of data. And that’s definitely true.

How CRM software for gym optimize your membership sales?

Create a well-organized base of clients’ profiles You’ll not lose any piece of data. Within CRM system prospects, customers are properly segmented according to their status and loyalty. With implemented comment fields, your sales managers can add notes after every contact with a client and update their status. Improve personalized experience based on members behavior reports The Business Intelligence module built into the CRM system processes data, including customers’ interests, previous choices, attendance tendencies, progress, and so on. Algorithms can even calculate which of your customers will continue being a member of your gym, and who is more likely going to quit. All this data helps you to see the full picture with both strong and weak sides and to react accordingly. Build and scale an effective referral marketing campaign Integrate all your referral channels to CRM, receive reports on channels’ performance, and optimize your referral program. Optimize sales funnels and follow-up campaigns You, as a business owner, will have reports on all sales/lead interactions. Graphics, you can find on a dashboard, reflect all prospects in a sales funnel according to their loyalty. Allowing you to see what leads are converted to members and who rejects completely. For those who reject, automated follow-ups should be set up in the CRM system. Expertise shows that “cold’’ leads can easily turn into “hot’’ leads when life circumstances or lifestyles change. Automated follow-up techniques with appropriate offers are crucial for effective online promotion. Interested to learn more about CRM for the gym? Read about functions and possibilities here.

FINAL THOUGHTS

CRM system allows improving a lot of things in gym management so you could track your clients' actions and make an analytic system to improve the retention metric. It will boost your club to a higher level. Need helpful software for the gym and fitness industry? Contact Exceed Team here or at hello@exceedteam.com.
Most popular questions

What are the best ways to improve gym membership sales?

Start with asking your audience directly and collecting information from their social media, etc. Then adjust your gym presentation according to the audience's needs and expectations. Treat them as individuals. Improve your sales scripts. Launch a referral program. And finally, secure your achievements with the specialized CRM software for the gym.

Why are referral programs effective for sales?

According to numerous researches, people are more inclined to buy goods or services recommended by friends. How do you encourage gym members to give a referral? First of all, they should be satisfied with your service. Secondly, encourage them through communication, both face-to-face and online.

How can CRM software help your gym membership sales?

With the help of a CRM, you'll organize your client base much better and keep the data safely in one place. Moreover, you can use behavior reports to improve the personalized experience of gym members. In addition to this, a CRM system will help you build an effective referral marketing campaign and optimize sales funnels.
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Igor TeterevlyovHead of Sales Department
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