7 min
Jan 02 2020
Alex К
Alex КTechnical writer
Artem L
Artem LBusiness analyst
Nowadays many business owners miss important information and interesting ideas. This may cost them much time and money as they lose plenty of website visitors and potential buyers. To avoid such mistakes and losses in developing your business, you should be always aware of the key thing — User Behavior.


User behavior gives you an idea how your website visitors act, think, and make decisions. For a better understanding of what User Behavior is – you should imagine your website as a store, and your website’s visitors are the customers. They visit your store, opening and closing the doors. But what they are doing while their visit is their real behavior. And it matters a lot for you. You can track what signages attract customers attention, what aisles turn off shoppers and how to place or move the goods more effectively. The same happens on your website. User behavior shows the activities which website visitors do when they attend your site. This includes clicks, scrolling down pages, searching and reading blogs, signing up to updates, and so on. With the CRO (conversion rate optimization) tools you can optimize your website for the needs of your customers. User Behavior depends totally on the psychology, people behave according to what motivates and attracts them. Even such a simple thing as changing one phrase instead of another may influence the User Behavior. For example, you can check what phrase the web visitors will click more frequently. The phrase “Join today” has a more positive effect and is more pleasant as it doesn’t persuade you to act.
In more practical meaning, some web visitors click the image or a phrase thinking they have a link, but they’re not hyperlinked. These examples show that you can use the tracking of User Behavior for optimization of your website and improvement of your business.


According to the Pareto principle, 80% of your results will come from 20% of your efforts.
Why track user behavior
In other words, you need to optimize your website for 80% of your visitors rather than the 20 % of chance-comers. You can’t predict the behavior of every customer, you can’t guess all their wishes and preferences. But you can win favour of the majority of them. So, first of all, you must know how the majority of the buyers behave. Tracking what most visitors do while they’re on the site will help you to adjust the processes and website elements, and also to make conjectures about improvement of web design.


Tracking and understanding user behavior on your website
1. Watch how visitors use your site. User Behavior reports will help to arrange that. These reports will give you an understanding of what people do while they’re on your website. You should pay special attention to clicking, scrolling, and form engagement. It’s important also to check referral sources, from where the majority of your traffic comes from. This is from where visitors come to your website. Learning that and improving this source, more visitors will use it and follow your website. You may set user behavior reports for about two months period and wait until you collect the necessary info for making any analysis and decisions. 2. Analyze the collected information. When you have enough info about User Behavior on your website, you can check what things influence the customers negatively. For example, your visitors stop scrolling early on your blog pages, visitors come from a specific source, such as social, spend less time on your site than visitors from other referring sources. A possible list might look like this:
Now when you have these notifications you can act. 3. Choose elements and processes for testing. Based on the analyzed before notifications, you can decide what tests to apply and see how variations on the original might perform better among website visitors:
4. Set clear practical goals. You should set clear aims according to the problems which you analyzed before. 5. Determine the main metrics that are significant to your goals. The metrics you decide to track should be directly impacted by your goals. For example, some metrics to track include conversion rate by source and top pages. Top pages are your best-performing pages, so you’ll be eager to optimize them for conversions. Also, if you know which referral sources give you the highest conversions, you can focus on them more thoroughly. So, you should choose the metrics which are relevant to your current goal. 6. Set up your A/B tests
Tracking and understanding user behavior on your website 1
From the moment you started the process - beginning with data analysis, further definition of practical goals, proceeding with choosing the relevant metrics, the next step is setting up A/B tests for the pages you want to test. For instance, you might test an alternate CTA on your blog pages to see if it helps boost clicks. 7. Use recordings. Recordings are beneficial due to their depth of information. They give you opportunities to watch how the visitors interact with certain pages on your website. This observation will help you to understand if your homepage design is effective enough for attracting customers. 8. Add heatmaps. The traditional heat map uses color temperature on the page to show you where visitors engage the most. The other user behavior reports can give you information about scrolling, referral sources, percentage breakdown of clicks, and more. 9. A/B Testing. You should remember that user behavior reports come before A/B testing. While you can run A/B tests whenever you want, you’ll have more success if you set every variation on data collected from heatmaps and other user behavior reports. Run A/B tests for continuous optimization. Thus you’ll know exactly how the tested element impacts your KPIs.


It’s quite clear why it’s important to track the user behavior on your website. For these aims, you can use CRO tools, but if you are not aware of what your visitors do when they are on the website – you don’t control the process, you miss opportunities to improve your business after all. First of all, start with user behavior reports. Heat maps, scroll maps, list reports, and others can help you pinpoint how traffic moves through your site and what customers do when they land on a certain page. Secondly, set up recordings, examine how visitors engage with elements on a particular page, where they click if they revert to the same element multiple times. Finally, you will have a full understanding if your website is effective or what processes require optimization and improvement.
Conclusion and our experience
Do you want to see how it works in practice? Read about our project KISKADI CRM that increased sales by 46%. Do you need a specialist in User Behavior and UX/UI Design? Or would you like to simply learn more about it and get an assessment of your website? Exceed Team is always happy to help! Drop us a line and tell us more about your business.
Most popular questions

What is User Behavior?

User Behavior refers to the way users interact with your website, mobile app, or other product. It shows all activities, including clicks, scrolling, searching, reading blogs, signing up for updates, and so on.

How understanding User Behavior helps your sales?

With the help of CRO (conversion rate optimization) tools, you can optimize any website for your customers' needs. They will be more likely to buy your goods or services as soon as it's comfortable for them to navigate through your website and use all its functions, sections, and pages. Besides, you can control users' focus

What is a CTA?

Call-to-action (CTA) is a short text designed to provoke an audience's immediate response. The typical CTA is an imperative verb, e.g. "call us now", "order today", or "read more". Attractive and well-thought CTAs can improve User Behavior and boost sales.
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Tatevik Darbinyan
Tatevik DarbinyanHead of Sales